Up to here with trolls? Tips for navigating online drama

The Internet is now an essential part of academic life, but anyone who has ever spent hours arguing with anonymous commenters or days managing positive or negative responses to his or her work knows cultivating a presence in cyberspace isn’t without serious drawbacks. Just like in real life, there’s always more than enough online drama to go around.

For women, though, things can quickly shift into dangerous territory offline. “The Next Civil Rights Issue: Why Women Aren’t Welcome on the Internet,” journalist Amanda Hess describes rape threats directed at her for simply being a woman with an Internet connection. She notes that 72.5 percent of people who reported being stalked or harassed online between 2000 and 2012 in one study were women. For women of color, the online complexities are even worse.

Two of the most extreme cases involved high profile women of color providing commentary on controversial topics. In February, Rutgers University professor Brittney Cooper received death threats and an onslaught of racist, sexist vitriol in response to a piece she wrote at Salon about a Florida jury’s failure to convict Michael Dunn, a white man who was charged with shooting Jordan Davis, a black teenager. Last summer, Salamishah Tillet was attacked even more viciously after she appeared as a guest on the Melissa Harris-Perry show and talked about the intersection of racism and the anti-abortion movement.

Tillet, an English professor at the University of Pennsylvania and co-founder of the nonprofit A Long Walk Home, was mentioned in a segment on Fox News’ “The O’Reilly Factor” — and then the first wave of attacks started. “I was flooded by letters, emails and phone calls all the way up to the Provost of my University,” Tillet says. “My faculty colleagues and president were all contacted, and then we heard from alumni and television viewers. (Bill O’Reilly’s) viewership, at least the people who contact you, is a machine. It’s really a lot.”

The strangest manifestation of the attacks on Tillet, though, might have been the 80 magazine subscriptions that she had to individually write and cancel, she said. “Because my credit was involved, that was more effective than the harassment. But online, people were calling me a wench, and I had to contact the police and on campus security. At least when people go after you on Twitter, you experience that as a norm,” Tillet says. “But I was unprepared for both. It was really frightening.”

Sometimes the scale at which women of color are attacked is not as visible. In October, biologist and postdoctoral research associate at Oklahoma State University Danielle N. Lee declined an editor’s request to blog at his site for free and was subsequently called an “urban whore.” Lee contributes to Scientific American where her Urban Scientist blog amplifies diverse aspects of the sciences and offers the rare perspective of a black woman conducting research while also drawing on hip hop culture. In the wake of her interaction with the editor, identified only as Ofek, Scientific American deleted her blog post about the interaction, then restored it to the site with a lengthy explanation of why it was removed. Lee also made a YouTube video in response to the incident and posted a response blog on her personal site.

“The whole thing got conflated,” Lee says. As for what academics might learn from her experience, she says, “Sometimes I feel like I’m still figuring that out. What I’ve learned so far is that the crap doesn’t end because you reach some level of success. The crap continues.”

University of Denver law professor Nancy Leong has also noticed that the more visible her work has become, the more of a target she has become for all kinds of online drama. When Leong writes about online harassment leveled at women, as she did in a four-part series of blogs at Feminist Law Professors, she points out that “Internet harassers focus on identity rather than on ideas as a specific strategy for excluding women and people of color from online discourse.” (Leong has also created a Cyberharrassment Bibliography as a resource for others and further discussion.)

Leong teaches constitutional rights, criminal procedure and judicial behavior, among other things. But the fact that she’s photogenic combined with her Native Hawaiian heritage has set off self-identified men on the Internet. This was amplified after she wrote an article published in the Harvard Law Review entitled “Racial Capitalism” but it got even worse when she started to blog about the other things that were happening, including someone creating a fake Twitter account using her name, her cell phone number and address being posted publicly and the address of her parents being posted online.

Instead of garnering her colleagues’ support, Leong said that she experienced a lot of victim blaming, particularly from white men. Her experience was so far beyond anything they experienced, she said, that they weren’t able to empathize. “A lot of my colleagues said stuff to me like, ‘You made this worse by speaking out about it,'” Leong said. “In other words, ‘If you had just gone about your business, then a lot of things that happened on the Internet wouldn’t have happened.’ As academics who work in the world of ideas and presumably care about what we research beyond what academics think about it, I thought it was important to raise awareness about the harassment.”

What else should academics facing online drama do?

Decide how you will manage the situation.

Tillet, who is a sexual assault survivor, said it’s important to understand that for women, the barrage of attacks can be a trigger for re-experiencing other violence – particularly for women of color. “The victim blaming that happens…you start going through that cycle again. On a personal level, it was important for me to shut down communication for two days. I was communicating with people who were helping, but I didn’t take any phone calls.”

Online attacks, excessive trolling or worse can take up huge chunks of time and energy that should be devoted to your work. Christopher Gandin Le, chief executive officer of Emotion Technology, which works with policymakers and web companies to promote mental health online, says it’s important to know how you’re going to handle yourself during and after online drama. “I haven’t found anyone who has created something for after something blows up on the Internet. It just goes away. There’s no learning experience for anyone.” In the absence of online mediators, targets of online harassment or attacks can seek short-term therapy on or off- campus in order to process the event. “Even when you create something really amazing people love, what do you do next, managing expectations and understanding that this stuff happens — basically, living your life is really all we can do.”

Delegate monitoring your professional presence online.

Though every individual case will differ, Leong says it is helpful to have a friend, ally or colleague who is not going through the same thing to help remove some of the emotional and practical burdens that come with being targeted online. That person can set up a Google Alert for your name to give you a heads up when something derogatory or defamatory shows up under your name. “You don’t have to be the person who sees that and putting forth the emotional energy to deal with that every single day,” she adds. Tillet said that she was helped greatly by supportive colleagues and friends. It helped that she gave over email access to the head of campus security to sort through to determine if any physical threats had been sent to her. She also kept a file of emails that were harassing and threatening.

Take screen shots of everything.

Both Lee and Leong documented their experiences extensively because misconduct online and other potentially controversial exchanges can easily be unpublished or deleted. Lee was wise to have screen shots of her exchange with the Biology Online editor; Leong has documented some of the online harassment on her blog. “Sometimes convincing a law enforcement officer requires handing them a stack of papers and saying, ‘It’s in here.’ I file everything in a folder in my computer, buried so that I don’t see it every time I log on to do research,” Leong says.

Remember that sometimes silence is better than a response.

Lee says that the weekend the incident with the Biology Online editor became public she went into radio silence. A number of people emailed her to tell her that by doing so, she taught them how to deal with a situation well, but she says she didn’t do it intentionally. “I was at home unable to eat. I was a mess privately. I don’t know what else I could have done. I was in no position to make a public statement,” Lee says. Instead, because she didn’t publicly react to the fall out from her exchange, she found that she was able to keep herself from saying something rash. “At the end of the day, you still have to live with yourself and live with the aftermath of what happens next. I didn’t want anything out there that I couldn’t manage later. It’s easier to put something out that you can’t come back from.” Tillet also says of the two days when she didn’t engage with the public that “It was important for me to shut out the noise and come up with a strategy for a plan of attack.”

If you’re not experiencing the harassment but know someone who is, try being supportive.

Leong says: “When people say to a woman who has been harassed and decides to speak up about it that she’s making things worse, it’s not a supportive thing to say. A better thing to say is, “It’s unfortunate that the harassment intensified, but it’s an important social issue and it was brave of you to do that.” Tillet said that her colleague Anthea Butler supported her by offering more strategies to decrease her visibility — or “create a more complicated path to me” — like changing her email address. Because online drama can be relentless, Tillet says go into your advocacy or writing on controversial topics “knowing who you’re standing with and with an infrastructure put in place to protect you and keep you safe.”

 

10 thoughts on “Up to here with trolls? Tips for navigating online drama

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s